Support
How can we help?
We're here to help you get calm, personal encouragement from the app. Scan the topics below, or reach out if you'd like a hand from a real person.
FAQ
Themes, quotes, notifications, billing, and account basics in plain language.
Email us
Tell us what's going on. We read every message.
Troubleshooting
Quick steps when quotes or alerts feel off.
Frequently asked questions
What is Keep Swimmin’?
It’s a calm, ocean-themed motivation app. You set themes that reflect where you are right now, and the app returns short AI-generated quotes that feel specific to you—not the same one-size-fits-all line every day.
How do I create a theme?
Add a new theme, give it a name you’ll recognize (for example, “No Excuses” or “Keep Going”), then write a few lines about your situation or mindset. That context helps the app shape quotes that land.
How do quotes work?
The app uses what you’ve shared about a theme to generate fresh lines that match that theme. You can also use the built-in options alongside your own. Saved favorites live in the Growth view so you can reread the ones that stuck.
How often do I receive new quotes?
New quotes are delivered on a soft rhythm—roughly every four to eight hours, so the app nudges you at a steady pace without flooding your day.
Notifications
Enable notifications in your phone settings and in the app if prompted. We use them to share new quote drops for your active theme. You can always adjust timing or turn them off in system settings if you need quiet time.
Subscriptions / Premium
Pricing and any premium or subscription features are shown in the App Store listing. Purchases, renewals, and cancellations are managed the same way as other iOS apps—through your Apple ID and App Store subscriptions. Email us if something looks wrong on your account.
Account & sign-in
Sign in with the option offered in the app. If you switch devices or can’t get back in, note which sign-in you used, then message us. We can help you reconnect to your themes and saved quotes when possible.
Troubleshooting
Quotes aren’t generating or look empty
Check you’re online, the theme has a name and a short description, and try one more time after closing and reopening the app.
Notifications are quiet or missing
Confirm notifications are on for Keep Swimmin’ in iOS Settings, Focus modes aren’t blocking the app, and the app is allowed to refresh in the background if you use that feature.
I expected a different tone
Tweak the theme name or the situation text—small edits can steer the next quotes. You can add another theme to explore a new angle without losing the old one.
Contact our support team
Still stuck? We're a small team and we want real issues sorted. Send a note with what you were doing and what you expected to see.
Response time
We read messages in order and get back as soon as we can.
Monday–Sunday: we aim to reply within one to two business days. For urgent device safety, use the emergency info below.
Report an issue
If something's broken or you have an idea that would make the app kinder to use, tell us. Pick the category that's closest—we'll read the full message.
Bug or crash
Crashes, failed quotes, or error screens you can repeat.
Speed & reliability
Loading delays, missed notifications, or shaky network behavior.
Feature request
Ways to make quotes, themes, or Growth more helpful.
Additional resources
Important: not a crisis or medical service
Keep Swimmin’ is for motivation, reflection, and day-to-day encouragement. It does not provide medical or mental health treatment. If you or someone else is in immediate danger, call 911 (U.S.) or your local emergency number, or the 988 Suicide & Crisis Lifeline in the U.S. by calling or texting 988. Use whatever crisis resources your country provides if you are outside the U.S.